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Knowledge Base Article |
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Station or Server not picking up policies from Sophos Enterprise Console
By Mr James Rowland
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| Article No | tech-157 |
| Article Date: | 07/05/2010 11:13:42 |
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| Service Level: | 1 |
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Symptoms:
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Sophos installs fine but you cant scan or open on access scanning get error saying "make sure on-access driver is active" Doesnt apply to policies in Sophos Enterprise console
Get following error in event viewer
The requested component "icmanger" is in a failure state. The component will not be returned.
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Causes:
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Permissions on the root C drive folder
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Solution:
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1. Open My Computer, right click the C:\ drive, select Sharing and Security.
2. Click the Security tab. Confirm that "Everyone" is not listed.
3. Click Advanced
4. Click Add
5. Change the Location to the local computer
6. Type Everyone in the name field, then click OK.
7. In the Permission Entry dialogue, select "This folder only" for the 'Apply onto:' drop down.
8. Tick the Allow checkbox for Traverse Folder / Execute File, List Folder / Read Data, Read Attributes, and Read Permissions.
9. Click OK 3 times to commit the change.
10. Restart the Sophos Anti-Virus Service and confirm the issue is resolved.
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